Contact information
At Savxo, we want to be a part of your journey. Whether you have questions about carry-on dimensions, need help tracking your luggage shipment, or simply want to share your travel stories, our team is here to assist you.
Get In Touch
We strive to respond to all inquiries within 24 hours during business days.
1. Email Us For the fastest response regarding orders, returns, or product warranty: 📧 support@savxo.shop
2. Call Us If you prefer to speak with our support team: 📞 +1 361-267-8251 (Mon-Fri, 9:00 AM - 5:00 PM EST)
3. Mailing Address Returns should be sent to our Virginia warehouse (please email us for approval first): 📍 9628 Tarvie Cir Bristow, VA 20136-2117 USA
Customer Service Hours
Our operations are based in Bristow, Virginia.
- Business Hours: Monday - Friday: 9:00 AM - 5:00 PM (Eastern Standard Time)
- Saturday - Sunday: Closed
Frequently Asked Questions
Before you send a message, you might find your answer here:
- Shipping: We ship domestically across the United States. Due to the size of luggage items, standard ground delivery typically takes 7-13 business days.
- Damaged upon Arrival: If your suitcase arrives dented or with broken wheels due to shipping, please take photos of the box and the item immediately and email us. We will arrange a replacement ASAP.
- Carry-On Size: Unsure if a suitcase fits the overhead bin? Please check the specific dimensions listed on the product page, as airline requirements vary.