Return and refund policy

Last updated: December 8, 2025

This Return & Refund Policy applies to all products purchased through savxo.shop. We are committed to ensuring your satisfaction with every luggage purchase.

1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unused, with all original tags attached, and in its original packaging (box).
  • For Luggage: The wheels must show no signs of wear or rolling on rough surfaces. Please test the size and glide of your suitcase on a carpeted area inside your home before removing tags.
  • You must provide a receipt or proof of purchase.

Non-returnable items:

  • Gift cards.
  • Personalized items (e.g., luggage with custom monograms).
  • Items marked as "Final Sale".

Items sent back to us without first requesting a return will not be accepted.

3. Return Process To start a return, you can contact us at support@savxo.shop or call us at +1 361-267-8251.

  • Step 1: Contact our support team with your order number and reason for return. Please include photos if the item arrived damaged.
  • Step 2: If your return is accepted, we will send you instructions on how and where to send your package.
  • Step 3: Pack the items securely in the original box to prevent damage during transit.

4. Return Shipping Fee

  • Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or defective in materials/workmanship, we will cover the return shipping cost (or issue a replacement).
  • Customer Remorse: If you purchased the wrong size/color, it doesn't fit your needs, or you no longer want the item, the customer is responsible for the actual cost of return shipping.
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address Please do not send your purchase back to the manufacturer. Returns should be sent to our warehouse at:

9628 Tarvie Cir Bristow, VA 20136-2117 USA

(Note: We recommend using a trackable shipping service and purchasing shipping insurance for high-value items like luggage, as we cannot guarantee that we will receive your returned item.)

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@savxo.shop
  • Phone: +1 361-267-8251
  • Address: 9628 Tarvie Cir, Bristow, VA 20136-2117, USA